Payments & Policies

Overview

TCS Repair provides on-site and remote technology support for homeowners and small businesses. This page explains how payments, late balances, returns, and related policies work.

If we can't fix it, we won't charge you for the repair attempt described at the time of service, subject to the terms below.

Payment

• Payment is due as agreed when service is scheduled or completed, including labor, parts, and third-party services ordered on your behalf.
• We accept payment methods discussed at the time of service.
• Invoices may be sent by email. Please keep your contact information current so bills and reminders reach you.

Late fees (10% compounded monthly)

If an invoice is not paid by its due date, a late fee of 10% is added to the total unpaid balance. If the balance remains unpaid, that fee compounds every month on the new balance (principal plus previously assessed late fees).

Example

| Month | Starting balance | 10% late fee | New balance | | ----- | ---------------- | ------------ | ----------- | | 1 | $10.00 | $1.00 | $11.00 | | 2 | $11.00 | $1.10 | $12.10 | | 3 | $12.10 | $1.21 | $13.31 |

The same calculation continues each month until the account is paid in full.

Late fees apply to past-due balances on services and parts already provided. Paying on time avoids these charges.

Returns and refunds

• Completed service labor is generally not refundable once work has been performed and accepted, except where required by law or where we did not deliver the agreed service.
• Parts and equipment may be subject to supplier return policies, restocking fees, or non-returnable status once ordered or installed. We will explain return options before ordering special-order items when possible.
• If you believe a charge is incorrect, contact us promptly so we can review the invoice with you.

Canceled or rescheduled appointments

Please contact us as soon as you know you need to cancel or reschedule. We will work with you to find a new time that fits.

Remote support and downloads

Remote support should only be started when you are already working with TCS Repair. See our Remote Support page for safe login and download instructions.

Privacy and data

We handle your information carefully during service. Do not share passwords in unsecured channels. We may retain service records needed for billing, warranty, and support history.

Disputes

If you have a question about an invoice, charge, or policy, contact us first. We prefer to resolve concerns directly and promptly.

Contact

• Phone: (317) 300-4009
• Email: [email protected]

Mailing address

6631 Lakestone Ct., Indianapolis, IN 46237

This address is used for payments and correspondence. It is not a walk-in retail storefront.