Terms & Policies

Last updated: October 29, 2026

Overview

TCS Repair provides on-site and remote technology support for homeowners and small businesses. This page explains how payments, late charges, returns, privacy, and related policies work.

If we can't fix it, we won't charge you for the repair attempt described at the time of service, subject to the terms below.

Agreement to these policies

These policies apply to all work TCS Repair performs for you. By asking TCS Repair to perform work, whether by phone, text, email, in person, or online, or by authorizing or accepting work, you agree to these policies, including the Payment Terms and Late Charges below. They apply to that work and to any later work you request, unless a separate written agreement you accepted says otherwise.

Visiting this website or contacting TCS Repair with a question, without asking for work, does not by itself create an obligation to pay.

Payment Terms and Late Charges

This section is TCS Repair's authoritative payment and late-charge policy. It sets the standard payment terms for all clients and reflects how TCS Repair has long handled payments and overdue balances. Other pages on this website summarize it and link here. If a summary differs from this section, this section controls.

When payment is due

• Payment is due as stated on the applicable invoice or in the written agreement you accepted, such as an estimate, proposal, or support agreement. This includes labor, parts, and third-party services ordered on your behalf.
• Invoices may be sent by email. Please keep your contact information current so bills and reminders reach you.

Payment methods and card fees

• We accept payment methods discussed at the time of service, including checks mailed to the address shown on your invoice.
• A 5.35% fee is added to payments made by credit card. It does not apply to debit cards or checks.
• Sales tax, where it applies, is separate from the credit card fee. If an invoice includes both, together they may come to 12.35% (7% Indiana sales tax plus the 5.35% credit card fee). They are two separate charges, not one 12.35% fee.

Late charges on overdue balances

A balance is overdue if any part of it remains unpaid after its due date. Where applicable law permits, TCS Repair may assess a late charge of 10% per month, compounded monthly, on an overdue balance.

How the late charge works

• One monthly charge. The late charge is a single charge of 10% per month. It is not two separate charges, such as a 10% late fee plus 10% interest, and no more than one late charge is assessed for any monthly period.
• What each charge is based on. Each monthly late charge is calculated on the unpaid balance on the date it is assessed, including any earlier late charges that remain unpaid.
• Payments, credits, and waivers reduce later charges. Payments, credits, and waived charges reduce the balance used to calculate later late charges.
• Timing. The first late charge may be assessed once the due date passes under the payment terms on your invoice or written agreement, such as due on receipt, Net 7, or Net 30. Later charges may be assessed each month after that while any part of the balance remains overdue.
• Scope. Late charges are assessed only on overdue amounts for labor, parts, and third-party services already provided.

Example (illustration only; assumes no payments, credits, or waived charges): A $100 overdue balance becomes $110 after the first monthly assessment. If it remains entirely unpaid, the next assessment is $11, bringing the balance to $121.

Waivers, legal limits, and your written terms

• TCS Repair may reduce or waive any particular late charge at its discretion. Reducing or waiving a charge applies only to that charge. It does not waive any other charge or TCS Repair's right to assess late charges in the future.
• TCS Repair will not assess or collect a late charge, or any part of one, that applicable law does not allow. If the law sets a lower limit, that limit applies. If the law does not allow a late charge on a particular account, none applies.
• If written terms you accepted for your account, such as a support agreement, differ from this section, those terms govern.

Returns and refunds

• All sales are final. We do not offer exchanges or refunds, except where the law requires them or a supplier return policy applies to a part.
• If we made a mistake or did not deliver the service we agreed to, contact us and we will work with you to make it right.
• Parts and equipment may be subject to supplier return policies, restocking fees, or non-returnable status once ordered or installed. We will explain return options before ordering special-order items when possible.
• If you believe a charge is incorrect, contact us promptly so we can review the invoice with you.

Canceled or rescheduled appointments

Please contact us as soon as you know you need to cancel or reschedule. We will work with you to find a new time that fits.

Remote support and downloads

Remote support should only be started when you are already working with TCS Repair. See our Remote Support page for safe login and download instructions.

Privacy

This section explains what information TCS Repair collects and how it is used. We handle your information carefully during service.

• What you send us. When you contact us or use a form on this website, we receive what you enter, such as your name, email, phone number, and message. Form submissions are delivered to our email inbox.
• Texting. If you choose text messages as your contact preference, you give TCS Repair permission to text you about your request. Message and data rates may apply. You can ask us to stop at any time, including by replying STOP. We do not share your phone number or texting permission with third parties for their marketing.
• Website analytics. This website uses Google Analytics to understand how it is used, such as which pages are viewed and whether forms are sent. Google Analytics uses cookies. You can opt out with Google's Analytics opt-out browser add-on.
• Spam prevention. The website briefly uses technical information, such as your IP address and browser type, to limit spam and abuse of its forms.
• Service providers. We use service providers to run this website and the business, such as website hosting (Netlify), email delivery (Resend), analytics (Google Analytics), and remote-support software (ScreenConnect). We share information with them only as needed for those services.
• No sale of personal information. We do not sell your personal information.
• Service records. We keep service records needed for billing, warranty, and support history.
• Passwords. Do not send passwords through unsecured channels, such as regular email or text.

For privacy questions or requests, contact us using the details below.

Disputes

If you have a question about an invoice, charge, or policy, contact us first. We prefer to resolve concerns directly and promptly.

Changes to these policies

TCS Repair may update these policies at any time by posting the updated version on this page. Updates apply to work requested after they are posted. They do not change agreements already in place, including any late-charge terms those agreements contain, and they do not reinstate any charge TCS Repair previously reduced or waived.

Contact

• Phone: (317) 300-4009
• Email: [email protected]

Mail payments to the address shown on your invoice. TCS Repair is not a walk-in retail storefront.