In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they've detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don't need.
These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users hear warnings about online security and want to keep their information safe.
Warning signs
- An unexpected call claiming your computer has a virus or security problem
- Pressure to act immediately
- Requests to install software or grant remote access
- Requests for payment by gift card, wire transfer, or cryptocurrency
- Caller ID that looks local or familiar but cannot be verified
What to do
- Hang up. Legitimate companies do not make unsolicited tech support calls about problems on your home computer.
- Do not grant remote access unless you initiated contact with a company you already trust.
- Call back using a number you know. If you think there may be a real issue, contact TCS Repair at (317) 300-4009 or a vendor you chose yourself.
- Keep your software updated and use security software you selected—not software pushed by a cold caller.
- Report the call to the FTC at reportfraud.ftc.gov.
If you already gave access
- Disconnect from the internet if you are unsure what was installed
- Run a scan with your trusted security software
- Change passwords for important accounts from a different, clean device if possible
- Contact TCS Repair at (317) 300-4009 for help reviewing what happened
Working safely with TCS Repair
TCS Repair provides remote support only when you are already working with us. Start remote support from our Remote Support page on this official website, not from an unsolicited phone call.
If we can't fix it, we won't charge you—but that promise applies to work you request from us directly, not to strangers who call out of the blue.